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Heating and cooling done right.
Great company and employees especially Ansen. We had issues with the furnace not turning on along with fresh air flow. He identified it was a wiring issues by 3rd party that put installed our AC unit which voided the warranty. He fixed the issues without any hesitation . Thanks for going above and beyond.
We wanted to give a shout out to Ansen Engstrom for the outstanding and high quality service he provided to our family during the Memorial Day weekend. He was able to drop everything and get from Vancouver to Tigard quickly, to complete a warranty repair and get our AC functioning during the warm weather. He demonstrated a high degree of quality by cleaning our AC/Furnace thoroughly, completing the repair, increasing the refrigerant, and also spending time with us explaining how to care for our AC and furnace. We were most impressed with his QUALITY of work...just outstanding! We want to let the APEX team know how much we appreciated Ansen's expertise and customer service - he truly cares about your customers!
Apex to the rescue! What a great company to deal with. My heat went out this morning, actually mine as well as my 4 neighbors heat went out this morning. We called Apex to come take a look. As it turns out our home builder, new houses, dropped the ball when insulation the lines. Apex got all of our furnaces up and running AS WELL AS fixing our home builders mistakes. Apex's employees were fast, polite, professional, smart, and honestly i felt like they really wanted to be there, to help us. You never see this type of customer service anymore. Well done Apex. Thank you!
We can't say enough good things about Apex and in particular Ansen and Brian. First, they are easy to schedule service with. Second, they are always on time. Third, their culture starts with a courteous attitude to their customers. Fourth, they stand behind their work. Finally, their prices are fair and reasonable. We recommend them highly!
Our AC went down and Jarrod was the technician who repaired the unit. On time, polite, knowledgeable - great customer service. We will use Apex again based on this experience.
Highly recommend Apex for you retro installs. Bob and Justin (both experienced journeymen) were superb. They were very professional, did an excellent job, accommodated my very demanding standards and cleaned up each day they were on site. Tim Taylor (Sales) represented the company very well and even returned to the job site (my house) on the first day to make sure the technicians had everything they needed to complete the job. Well done Apex Air you earned your five stars!
Thanks so much guys. Apex leads the way doing things right for their customers. My contractor dropped the ball when building my home. Tim send his guys out and they got my heat up and running as well as fixed the issues created by my less then stellar home builder. I wish all companies treated the customers like Apex does. Thanks again!
It took Ansen less than 20 minutes to find the problem we have had with our furnace for three years. He carefully listened to my description of the problems we had, then he explained to me how the system was supposed to work and why the previous fixes from other companies were not going to work. Then in a very methodical and professional way he started to test and discard all possibilities until he found the real problem (a hidden bent exhaust pipe section between the garage ceiling and the floor of the laundry room).He came right at the time he was scheduled and in the middle of the first snow storm this year. The furnace has been working great since he came.THANKS ANSEN!
It took Ansen less than 20 minutes to find the problem we have had with our furnace for three years. He carefully listened to my description of the problems we had, then he explained me how the system was supposed to work and why the previous fixes from other companies were not going to work. Then in a very methodical and professional way he started to test and discard all possibilities until he found the real problem (a hidden bent exhaust pipe section between the garage ceiling and the floor of the laundry room).
He came right at the time he was scheduled and in the middle of the first snow storm thsi year. The furnace has been working great since he came.
THANKS ANSEN!
