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What a great experience start to finish! I called Apex to see about getting a quote for a new heating system to replace our 20 year old unit and was able to set up an appointment with their comfort specialist Tim Taylor for the very next day. Tim came out, inspected our old system and walked us through what an entire new system would entail as well as the efficiency gains with a new Bryant system. We had already received a couple other bids, but we learned more about our system from Tim than any of the others so we decided to go with Apex. We were scheduled up for the following week, the workers showed up clean, on time and took care to protect our home while changing out the system. After 2 days they were complete you could not tell they were even there other than the shiny new equipment and the fact that our house is more comfortable than ever before. I am always leery of hiring contractors, but Apex broke the mold and I would recommend them to anyone!
Thank you Jimmy and Apex for getting our furnace running again, nice and toasty!
On the first chilly day of the season our heater would not start so we called Apex. They were able to get someone out the same day and Michael D did a great job at explaining how our system worked and got it up and going for us. Great customer service!
Great service! I called to get my air conditioner serviced on one of the hottest days of the year and Apex was able to come out the same day. Fair price, excellent service! Thanks Apex
Heating and cooling done right.
Great company and employees especially Ansen. We had issues with the furnace not turning on along with fresh air flow. He identified it was a wiring issues by 3rd party that put installed our AC unit which voided the warranty. He fixed the issues without any hesitation . Thanks for going above and beyond.
We wanted to give a shout out to Ansen Engstrom for the outstanding and high quality service he provided to our family during the Memorial Day weekend. He was able to drop everything and get from Vancouver to Tigard quickly, to complete a warranty repair and get our AC functioning during the warm weather. He demonstrated a high degree of quality by cleaning our AC/Furnace thoroughly, completing the repair, increasing the refrigerant, and also spending time with us explaining how to care for our AC and furnace. We were most impressed with his QUALITY of work...just outstanding! We want to let the APEX team know how much we appreciated Ansen's expertise and customer service - he truly cares about your customers!
Apex to the rescue! What a great company to deal with. My heat went out this morning, actually mine as well as my 4 neighbors heat went out this morning. We called Apex to come take a look. As it turns out our home builder, new houses, dropped the ball when insulation the lines. Apex got all of our furnaces up and running AS WELL AS fixing our home builders mistakes. Apex's employees were fast, polite, professional, smart, and honestly i felt like they really wanted to be there, to help us. You never see this type of customer service anymore. Well done Apex. Thank you!
We can't say enough good things about Apex and in particular Ansen and Brian. First, they are easy to schedule service with. Second, they are always on time. Third, their culture starts with a courteous attitude to their customers. Fourth, they stand behind their work. Finally, their prices are fair and reasonable. We recommend them highly!
Our AC went down and Jarrod was the technician who repaired the unit. On time, polite, knowledgeable - great customer service. We will use Apex again based on this experience.