HVAC Contractor Reviews
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HVAC Contractor Reviews in Portland OR and Vancouver WA
SERVING CLIENTS IN THE GREATER VANCOUVER, WA AND PORTLAND OR AREA:
VANCOUVER | SALMON CREEK | ORCHARDS | BATTLE GROUND | RIDGEFIELD | CAMAS | WASHOUGAL | WOODLAND | LONGVIEW | KELSO | LA CENTER | HAZEL DELL | WALNUT GROVE | LAKE SHORE | CASCADE PARK | FIVE CORNERS | PORTLAND | GRESHAM | BEAVERTON | OREGON CITY | CLACKAMAS
Our Review Rating
on Apex Air
Out of 47 reviews
Individual Reviews
Great customer service
November 12, 2018 by Lloyd B on Apex Air
Have only been working with Apex a little over two months and our rural location is about an hour from their Vancouver WA offices. Have made two service requests and in both cases Apex had someone here same day or no more than a one day wait. Their Service tech Ricardo is TOP NOTCH. Helpful and really lets you know he cares. Jennifer at there service desk has also been super responsive and also reflects this Companies dedication to their customers. Great customer service!!
Polite, friendly and effective
August 1, 2018 by Ron B on Apex Air
Ansen came on a moment's notice and cleverly fixed a pesky long term dryer vent problem. Couldn't be happier! Polite, friendly and effective.
Overall, a great experience
July 31, 2018 by Ryan M on Apex Air
Ansen came out this morning and helped save my sanity by fixing my A/C. Not only did he help tighten the wires at the unit to resolve the issue but went above and beyond by rewiring the ‘whip’ and insulted a section of my pipe running into the furnice that was exposed. Overall, a great experience! Keep it ‘cool’ (pun intended) man!
Ricardo is awesome
April 6, 2018 by Rob leeling on Apex Air
I had the pure pleasure of having Ricardo, do lots of hard work in a short amount of time, at my house. This dude is good ! Very prompt, courteous and professional at is job and as a human being. Please give this guy a heathy raise! He deserves it. Also like a wonderful shoot out ! To Jen........ she is crazy awesome as well. She even takes calls while she is sleeping lol trust me have woke her up before. Thank you guys for a warm and professional experience . You all rock it !
Great People
March 23, 2018 by Wayne on Apex Air
We bought a new house and apex had already installed the furnace so we called to have them install an air conditioning unit. Brian showed up and quickly installed everything and it works great. Everyone I spoke with was very friendly and helpful including Brian who did the install.
So pleased
December 12, 2017 by Curt on Apex Air
My wife and I are so pleased with the price, installation and performance of the system Apex replaced and repaired. Hal and Apex were the only company to offer fixing part of our system versus replacing it all. Will surely recommend to all who ask
Amazing service!! I can’t compliment them enough.
December 7, 2017 by Peter L on Apex Air
I cannot say enough about the professionalism of Tim Taylor and the Apex Air team. I had a service agreement with a different provider, and we were supposed to get preferential treatment because of the service agreement. When my heating furnace stopped working it took them a week just to get me the quote! I contacted Tim, he came out within a couple of hours after the call, the very same day; I had the quote the same evening ( Friday) and the new furnace was delivered and installed on the Tuesday!! Half the time it took the incumbent service provider to generate their quote! Tim gave me different options and helped find the best fit for my needs. It’s also the subtle yet very important things which differentiate true professionalism. Tim was slightly delayed to come out to see me (considering it was the same day I had contacted him this was a complete non issue) he called me to applogize and let me know about the slight delay. He then called me again when he was just 15 minutes away to confirm the exact time he would arrive! I had already decided I was going to work with Apex Air before Tim had even arrived! I was given an installation arrival time between 7.30am and 8.30am. The team arrived at 7.45am and were impeccable from beginning to end. Professional, respected our property and cleaned everything up after them, and did an outstanding job. If I could give Apex Air six stars I genuinely would, and I have never said anything similar in other company reviews.
Highly Recommended
October 13, 2017 by Becky L. on Apex Air
What a great experience start to finish! I called Apex to see about getting a quote for a new heating system to replace our 20 year old unit and was able to set up an appointment with their comfort specialist Tim Taylor for the very next day. Tim came out, inspected our old system and walked us through what an entire new system would entail as well as the efficiency gains with a new Bryant system. We had already received a couple other bids, but we learned more about our system from Tim than any of the others so we decided to go with Apex. We were scheduled up for the following week, the workers showed up clean, on time and took care to protect our home while changing out the system. After 2 days they were complete you could not tell they were even there other than the shiny new equipment and the fact that our house is more comfortable than ever before. I am always leery of hiring contractors, but Apex broke the mold and I would recommend them to anyone!
Nice and Toasty
October 9, 2017 by Jan W. on Apex Air
Thank you Jimmy and Apex for getting our furnace running again, nice and toasty!
Great Customer Service
October 8, 2017 by Sherri T. on Apex Air
On the first chilly day of the season our heater would not start so we called Apex. They were able to get someone out the same day and Michael D did a great job at explaining how our system worked and got it up and going for us. Great customer service!
Excellent!
October 4, 2017 by Jim C. on Apex Air
Great service! I called to get my air conditioner serviced on one of the hottest days of the year and Apex was able to come out the same day. Fair price, excellent service! Thanks Apex
Does it Right
August 25, 2017 by Charles V on Apex Air
Heating and cooling done right.
Above and Beyond
June 14, 2017 by P Lau on Apex Air
Great company and employees especially Ansen. We had issues with the furnace not turning on along with fresh air flow. He identified it was a wiring issues by 3rd party that put installed our AC unit which voided the warranty. He fixed the issues without any hesitation . Thanks for going above and beyond.
Impressive Work
May 22, 2017 by Eric J on Apex Air
We wanted to give a shout out to Ansen Engstrom for the outstanding and high quality service he provided to our family during the Memorial Day weekend. He was able to drop everything and get from Vancouver to Tigard quickly, to complete a warranty repair and get our AC functioning during the warm weather. He demonstrated a high degree of quality by cleaning our AC/Furnace thoroughly, completing the repair, increasing the refrigerant, and also spending time with us explaining how to care for our AC and furnace. We were most impressed with his QUALITY of work...just outstanding! We want to let the APEX team know how much we appreciated Ansen's expertise and customer service - he truly cares about your customers!
Apex to the Rescue
May 2, 2017 by Craig Irwin on Apex Air
Apex to the rescue! What a great company to deal with. My heat went out this morning, actually mine as well as my 4 neighbors heat went out this morning. We called Apex to come take a look. As it turns out our home builder, new houses, dropped the ball when insulation the lines. Apex got all of our furnaces up and running AS WELL AS fixing our home builders mistakes. Apex's employees were fast, polite, professional, smart, and honestly i felt like they really wanted to be there, to help us. You never see this type of customer service anymore. Well done Apex. Thank you!
They Are The Best
April 14, 2017 by C & J Stuvland on Apex Air
We can't say enough good things about Apex and in particular Ansen and Brian. First, they are easy to schedule service with. Second, they are always on time. Third, their culture starts with a courteous attitude to their customers. Fourth, they stand behind their work. Finally, their prices are fair and reasonable. We recommend them highly!
Jarrod was a class act
February 5, 2017 by Shannon Kennedy on Apex Air
Our AC went down and Jarrod was the technician who repaired the unit. On time, polite, knowledgeable - great customer service. We will use Apex again based on this experience.
They Are Superb
January 11, 2017 by Michael Roth on Apex Air
Highly recommend Apex for you retro installs. Bob and Justin (both experienced journeymen) were superb. They were very professional, did an excellent job, accommodated my very demanding standards and cleaned up each day they were on site. Tim Taylor (Sales) represented the company very well and even returned to the job site (my house) on the first day to make sure the technicians had everything they needed to complete the job. Well done Apex Air you earned your five stars!
BEST IN THE BUSINESS
January 6, 2017 by Craig Irwin on Apex Air
Thanks so much guys. Apex leads the way doing things right for their customers. My contractor dropped the ball when building my home. Tim send his guys out and they got my heat up and running as well as fixed the issues created by my less then stellar home builder. I wish all companies treated the customers like Apex does. Thanks again!
Furnace Working Great
December 29, 2016 by David Herrera on Apex Air
It took Ansen less than 20 minutes to find the problem we have had with our furnace for three years. He carefully listened to my description of the problems we had, then he explained to me how the system was supposed to work and why the previous fixes from other companies were not going to work. Then in a very methodical and professional way he started to test and discard all possibilities until he found the real problem (a hidden bent exhaust pipe section between the garage ceiling and the floor of the laundry room). He came right at the time he was scheduled and in the middle of the first snow storm this year. The furnace has been working great since he came. THANKS ANSEN!
